After sales assistance: quick, easy, smart

SMI after sales assistance has been reviewed to provide quicker, more efficient support to all its customers.

If you have a local branch you need to contact them during office hours, if you don't have a local branch or during out-of -office hours please follow the instructions below.
To receive assistance for SMI machines the number to contact is:

CUSTOMER SERVICE OFFICE SCHEDULE

This service is available
from Monday to Friday,
from 07:00 to 19:00
(Italian time GMT +1)

TELEPHONE AVAILABILITY LIMITED

Monday - Friday from 19:00 to 22:00
Saturday from 07:00 to 22:00
Sunday - Holidays from 10:00 to 22:00
(Italian time GMT +1)

A new procedure

To get support from customer service just follow these simple steps:
- Make sure you have a pen, some paper and the machine serial number for which you need assistance
- Dial +39.0345.40255
- Guided assistance will help you choose between:
          1 An open ticket: if you have already called for assistance and have a reference number
          2 A new ticket: to create a new request for assistance
- Choose the type of machine for which you need assistance
- Key in the numbers of your machine serial number followed by #
- Key in your telephone number including the international code followed by #
- Please take note of the reference number that you will be given
- Hold the line... you will be put into contact with a technican from customer service as soon as possible. If all the technicians are busy you will be recontacted as soon as one is available

Many advantages for the customer

Specialised support

With this system you will be able to speak to a technican who is specialised in your machine

Efficient system

The system will recognise your language and divert the call to an operator who speaks it.
This way problem solving will be much easier.

Customer-oriented

The system of allocating reference number tickets allows a history to be kept until the problem is solved

360 degree support

A complementary telephone support service is available till 10 p.m. every day*

Best regards,

Customer Service

SMI S.p.A.