SMI shipping department is more and more careful about its customers' requirements!
To this purpose, SMI S.p.A and DHL International joined their efforts, in order to develop a software system integrated in the ERP (Enterpirse resource planning) of both the companies.
This system has great advantages for the customers:
- Quicker spare parts delivery;
- Automatization of a series of procedures that were previously performed manually;
- Automatic e-mail notification, both to the customer and to SMI, including the following information: successful shipment, shipment date, AWB number, package features and link to DHL website in order to display the "shipment-tracking details".
Here is an example of the e-mail notification sent by this service:
*** *** *** Oggetto: DHL Shipment Notification DHL INTERNATIONAL GmbH The following 1 piece(s) have been sent via DHL International GmbH on 10/07/2007 on Shipment Number 4960316093. If you wish to track this shipment, please visit DHL website at http://www.dhl.com or contact your local DHL Customer Service office. If you have a Web-enabled mail reader, click the link below to view shipment- tracking details: http://www.dhl.com/cgi-bin/tracking.pl?AWB=4960316093 Please not reply to this email. RECEIVER : "CUSTOMER name and address" SHIPMENT CONTENTS: 4049 *** *** ***
or just forward this E-Mail to track@dhl.com and you will receive the tracking results in your inbox within minutes. Y ou can also contact your local DHL customer service department.
SENDER : SMI SPA: Via Piazzalunga 30 San Giovanni B. 24015 ITALY
RECAP: AWB: 4960316093
WEIGHT: 2.83 PIECES: 1
PRODUCT: WORLWIDE PARCEL EXPRESS
CONTENTS: 4049 REF : 3273
Thank you for using DHL
It will be our care to offer you a service constantly improving and to keep you informed on all our services' news.
SMI S.p.A.
Shipping and transport department
