The SMI after-sales assistance has been updated to provide quicker, more efficient customer service. From today you can contact our after-sales service team in three different ways:
By calling +39.0345.40255 you can create a new request for assistance or return to one that has been requested previously. Following the guided menu you must choose the type of machine that you need assistance for, key in your machine serial number and then key in your telephone number. You will then receive a reference ticket number which you need to take note of, and you will be contacted as soon as possible by a customer service technician.
ON-LINE TECHNICAL SUPPORT
Log into Smypass using your credentials, click on the section “Request for technical support online”. A new page will open with a form to be completed with the details of your request for assistance. Once it has been filled in and sent, you will receive an email with your reference ticket number and it will be dealt with as soon as possible by a customer service technician.
Log into Smypass using your credentials, click on the section “Smychat” to communicate with a technician via chat, this way you also have the opportunity to add images or other attachments. Write “open” if you already have a reference number or “new” if you want to start a new request. Then key in: the serial number, type of machine and your telephone number. You will now be put into contact with a technician; if all the technicians are busy, you will be recontacted as soon as possible.
SMI S.p.A. Sede administrativa: Via Carlo Ceresa, 10 - 24015 San Giovanni Bianco (BG) - ITÁLIA Sede oficial: Via Monte Grappa, 7 - 24121 Bergamo (BG) - ITÁLIA C.F. e P. IVA IT03942700166 - R.E.A. 421708 Capital Social - Euro 5.000.000 i.v.